Frequently Asked Questions
FAQs
General Question
Celesta is a jewelry brand dedicated to creating timeless pieces that combine elegance, meaning, and everyday wearability. Our designs are thoughtfully crafted to celebrate personal moments, special occasions, and individual style.
Celesta jewelry is crafted by skilled artisans who focus on quality, precision, and attention to detail. Each piece goes through careful inspection to ensure it meets our standards of beauty, comfort, and durability.
Yes, our jewelry is designed to be worn comfortably every day. We focus on balanced designs and quality materials so each piece feels elegant while remaining practical for regular use.
Yes, we provide clear size guides on our product pages to help you choose the right fit. If you need additional assistance, our team is happy to help you select the correct size with confidence.
Yes, every Celesta piece is carefully packaged in elegant, ready-to-gift packaging, making it ideal for birthdays, anniversaries, and special moments.
Orders & Shipping
Once your order has been shipped, you will receive an email with tracking information. This allows you to follow your order’s progress until it is delivered to you.
Orders are processed within 2–3 business days. Delivery usually takes 5–7 business days, depending on your location.
You can request to cancel or update your order within 24 hours of placing it. After that, changes may not be possible.
Yes, we offer international shipping to selected locations. Delivery times may vary based on destination.
Yes, you will receive a shipping confirmation email once your order has been dispatched.
Returns & Exchanges
We accept returns within 14 days of delivery. Items must be unused, in original condition, and returned with their original packaging.
Exchanges are available within 14 days of delivery. Our team will assist you in selecting an alternative piece based on availability.
To begin a return or exchange, contact our customer support team with your order details. We will guide you through each step of the process.
Return shipping charges are generally not refundable unless the item received was damaged or incorrect.
Customized or engraved items are not eligible for return unless there is a manufacturing defect.
Product & Care
Celesta jewelry is made using high-quality metals and carefully selected stones. Our materials are chosen for durability, comfort, and long-lasting beauty.
To maintain your jewelry’s appearance, store it in a dry place, avoid contact with water or chemicals, and gently clean it with a soft cloth after use.
Yes, our jewelry is designed to be gentle and suitable for most sensitive skin types. Comfort is a key part of our design process.
With proper care, Celesta jewelry will maintain its shine and finish for a long time. Regular gentle cleaning helps preserve its beauty.
We recommend removing jewelry before bathing or sleeping to reduce exposure to moisture and friction, which helps extend its lifespan.
Warranty & Support
All Celesta jewelry comes with a 6-month warranty covering manufacturing defects.
The warranty covers defects in materials or workmanship. It does not include damage caused by normal wear, accidents, or improper care.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Our team will work quickly to resolve the issue.
You can contact our customer care team via email or through the contact form on our website.
Our support team aims to respond to all inquiries within 24 hours on business days.
If you need further assistance, our support team is always available to help. Feel free to contact us with any inquiries, and we will ensure you receive clear and timely support.
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